Privacy Policy & Terms and Conditions

Effective Date: 15-08-2025
Last Updated: 16-08-2026

Welcome to Lunette & Fence.
By accessing and using our website www.lunettefence.com, you agree to the following Privacy Policy and Terms & Conditions. Please read them carefully.

Privacy Policy

1. Information We Collect

  • Personal Data: Name, email, phone number, and details you provide via forms or inquiries.
  • Payment Data: Processed securely via third-party gateways (Razorpay, Stripe, PayPal, etc.). We do not store card details.
  • Usage Data: IP address, device info, browser type, and cookies for analytics and performance.

2. Use of Information

We use data to:

  • Deliver services (digital marketing, web designing, consultation).
  • Process payments and invoices.
  • Respond to queries and provide customer support.
  • Improve website performance and personalize your experience.
  • Send updates, promotions, or newsletters (only with consent).

3. Data Sharing

We never sell personal data. We may share information only with:

  • Service providers (payment, hosting, analytics).
  • Regulators or authorities if legally required.

4. Data Security

We use industry-standard security measures, but no system is 100% secure.

5. Your Rights

You may request access, correction, deletion, or opt-out of marketing at any time by emailing us at [insert email].

6. Children’s Privacy

Our services are not directed at children under 18.

7. Updates

We may update this policy from time to time.

Terms & Conditions

1. Acceptance of Terms

By using our website or services, you agree to be bound by these Terms. If you do not agree, please discontinue use.

2. Services

We provide digital marketing, website design, branding, and related services.
All proposals, deliverables, and timelines will be defined in writing before project initiation.

3. Payments

  • 100% advance or as agreed in project contract.
  • Payments are processed securely through third-party gateways.
  • All fees are non-refundable once services are initiated.

4. Intellectual Property

  • All content, logos, and designs created by us remain our intellectual property until full payment is received.
  • After payment, ownership is transferred to the client (except for third-party stock/licensed items).

5. Client Obligations

Clients must provide accurate information, timely approvals, and necessary content for projects. We are not responsible for delays caused by missing inputs.

6. Limitation of Liability

We are not liable for:

  • Losses due to downtime, delays, or third-party service interruptions (hosting, plugins, payment gateways).
  • Indirect, incidental, or consequential damages.

7. Refund & Cancellation Policy

  • Projects, once started, are non-refundable.
  • Cancellation requests must be made in writing before project initiation.

8. Governing Law

These Terms are governed by Indian law. Any disputes shall be subject to the jurisdiction of courts in Mumbai, India.

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